Data Privacy Policy
We value your privacy here at Island Paper Trail
Information We Collect
When you reach out to inquire about corporate floral arrangements or gift services, we gather information you voluntarily supply. This covers your name, company name, email, phone, delivery locations, and detailed specifications for your floral requests. Payment details are collected during ordering, though transactions are securely handled by our payment partners.
For corporate clients, we may obtain extra business data like registration details, preferred delivery timelines, and budgeting needs to tailor our service to your organization.
Our site automatically gathers certain technical data when you visit, such as your IP address, browser, device details, and navigation path. We use this to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your data to process floral orders and deliver quality service, including handling orders, arranging deliveries, crafting custom designs per your requirements, and keeping you informed about your service needs.
We also utilize information to enhance our offerings and the website experience, helping us identify which corporate floral services matter most to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Island Paper Trail values your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when required by law.
We might share essential data with trusted service partners who assist in running our business, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may reveal information when required by law, a court order, or government request, and also to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with priority and deploy suitable technical and organizational safeguards to guard it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal data inside our organization.
Secure Storage
Personal details are kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information while it travels between your browser and our infrastructure.
Limited Access
Access is granted only to authorized staff who require the data to deliver services.
Although we employ robust security measures, no online transmission method is entirely foolproof. We continually update our security practices to address emerging threats.
Your Privacy Rights
You hold important rights concerning your personal information. Depending on applicable laws, you may be entitled to access, rectify, erase, or restrict the use of your data.
To exercise these rights, contact us using the details at the policy's end. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and comply with legal obligations. Retention durations differ by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years to meet tax and accounting obligations
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 24 months of inactivity
Cookies and Site Tracking
We use cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies let us save your preferences and assess site performance.
You can manage cookie settings in your browser options. However, turning off certain cookies might impact how the site works. For more details about our cookie practices, please read our Cookie Policy.
External Links
Our site may include links to third-party sites or services. This privacy policy covers only Island Paper Trail and this website. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. Where major changes occur, the "Last Updated" timestamp at the top will be updated.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please get in touch with us.
Contact Us About Privacy
Island Paper Trail Privacy Team
Floral Street, London
London, United Kingdom WC2B 5ET
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.